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Effective Date: September 2026 · Aashita Technosoft
This policy explains when you can cancel an order placed with Aashita Technosoft, what you get back, and how long a refund takes to reach you. It applies to every payment made through this website and to invoices settled through our online payment gateway.
Aashita Technosoft sells professional technology services — web and mobile application development, enterprise AI solutions, cloud infrastructure, UI/UX engineering, and IT consulting — along with ongoing support agreements and retainer retainers.
We do not ship physical goods. There is therefore no shipping, physical return, or replacement process: the only remedies under this policy are cancellation of the service contract and refund of money paid.
Send a written cancellation request by email to cto@aashita.ai from the email address associated with your order, or submit your request via our contact form. A request raised verbally with a team member is binding only once confirmed in writing.
Please provide the following details:
We acknowledge every request within 2 working days and confirm the calculation and refund amount within 7 working days.
Within 7 calendar days of payment, and before the project kick-off call
The amount you paid is refunded in full. Payment gateway charges, where they are not returned to us by the gateway, are borne by us.
Any time before the first milestone is delivered for review
We refund the amount paid less the work already performed, billed at the rates in your proposal, and less any third-party costs already committed on your behalf.
Once deliverables for a milestone have been handed over
Fees for delivered and accepted milestones are non-refundable. You may still cancel the remainder of the engagement, and any unused prepaid balance is refunded.
At least 15 calendar days before the next billing date
Cancellation stops future billing. The current cycle runs to the end of its paid term and is not refunded on a pro-rata basis.
Invoices specify the transaction currency, and refunds are issued in that same currency. If you paid using a card denominated in another currency, the refunded amount may differ slightly due to real-time currency exchange rates and bank markups.
If a refund has not reached you within the promised window, write to cto@aashita.ai with the subject line “Refund Grievance”. We acknowledge grievances within 2 working days.